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Federal Court rules ‘book up’ practice in South Australian Indigenous community unconscionable

Federal Court rules ‘book up’ practice in South Australian Indigenous community unconscionable

As a result of work by its Indigenous Outreach Program, the Australian Securities and Investments Commission (ASIC) issued proceedings in the Federal Court of Australia […]

Veda to refund consumers after breaching privacy rules

Veda to refund consumers after breaching privacy rules

The Australian Privacy Commissioner today released its findings that Veda Advantage Information Services and Solutions Ltd (Veda) had breached its obligations under the Privacy Act […]

Senator Louise Pratt visits CCLSWA

Senator Louise Pratt visits CCLSWA

On 6 December 2016 CCLSWA was visited by Senator Louise Pratt. Senator Pratt spoke with Principal Solicitor Gemma Mitchell, Centre Manager Charles Brown and staff […]

Consumer Protection WA urges car buyer caution

Consumer Protection WA urges car buyer caution

Consumer Protection WA recently issued a media statement encouraging consumers to shop around for motor vehicle finance, and to take care before agreeing to buy […]

Cash Converters to refund $10.8 million in fees to payday loan customers

Cash Converters to refund $10.8 million in fees to payday loan customers

ASIC’s recent investigation raised concerns that Cash Converters may have breached its responsible lending obligations. ASIC’s concerns included that Cash Converters did not make reasonable […]

Ben Wyatt MLA visits CCLSWA

Ben Wyatt MLA visits CCLSWA

On 25 October 2016 Ben Wyatt MLA, Member for Victoria Park and Shadow Treasurer, visited CCLSWA. Mr Wyatt met with Principal Solicitor Gemma Mitchell and […]

Westpac Senior Customer Service Manager Anastasia Chye visits CCLSWA

Westpac Senior Customer Service Manager Anastasia Chye visits CCLSWA

On 20 October 2016 CCLSWA was visited by Anastasia Chye from Westpac. Anastasia is a Senior Manager with Westpac in the Customer Service Excellence team […]

Credit and Investments Ombudsman release its 2016 Annual Report on Operations

Credit and Investments Ombudsman release its 2016 Annual Report on Operations

This week the Credit and Investments Ombudsman (CIO) released its Annual Report on Operations. CIO offers an impartial dispute resolution scheme to assist consumers in […]

Law Societies urge PM to adequately fund legal assistance sector

Law Societies urge PM to adequately fund legal assistance sector

On 1 November 2016 the Presidents of each of Australia’s eight law societies collectively wrote to Prime Minister Malcolm Turnbull urging the Government to make […]

Tim Hammond MP and the Hon. Mark Dreyfus MP visit CCLSWA

Tim Hammond MP and the Hon. Mark Dreyfus MP visit CCLSWA

On 3 November 2016, Tim Hammond MP, Federal Member for Perth, Shadow Minister for Consumer Affairs and Shadow Minister Assisting for Resources and the Hon. […]

Consumers will no longer be charged direct debit fees for payday loans

Consumers will no longer be charged direct debit fees for payday loans

In a recent decision, the Australian Securities and Investment Commission (ASIC) declared that lenders of small amount credit contracts (SACC) or “payday loans” cannot charge […]

Congratulations Megan Faller and Daniel Eng

Congratulations Megan Faller and Daniel Eng

CCLSWA recently attended the admission of former volunteers Megan Faller and Daniel Eng. Megan started at CCLSWA in February 2015 and Daniel in February 2016. […]

Organisations we deal with that can also help you

We will do everything in our capacity to help you resolve your dispute. On some occasions, we may need to refer you to OR work in conjunction with some of the following allied organisations to get the best result.

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4 Steps to guide you through free legal advice

Click the following links to learn the best process to deal with CCLSWA and get the most out of your call.

Read our advice page regarding the area you need help with

Familiarize yourself with the related resources connected to advice

Before you call, find out what information we need from you

Call us or request a call back for legal advice on matter

Before calling us, get your information handy

In order for us to best help you, we will be asking a series of questions and asking about information and documents you may have received from the bank or institution. If you’ve got these in front of you we may be able to provide you with advice within 24 hours.

default notices, summons, claims

contracts and agreements

identification

previous communication with company

Contact the CCLSWA advice helpline or request a call back

We're open between 9am and 4pm Monday to Friday

(08) 9221 7066

cclswa@cclswa.org.au

Lvl 1, 231 Adelaide Terrace
Perth WA 6000


  *Please note we do not provide advice via e-mail.

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Education

Inspire Growth

CCLSWA offers interactive workshops to community legal centres, financial counsellors, community groups, and community worker organisations in Western Australia. These workshops discuss important topics associated […] read more...

Radio shows

Radio Show: Heritage FM

CCLSWA’s principal solicitor, Faith Cheok, is a regular guest on the James Wray Show broadcast on the Perth based radio station Heritage FM 107.3.

read more...

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Make a Change

CCLSWA is committed to improving the rights of consumers of financial services and consumer goods through policy and law reform. In 2013 – 14 staff […] read more...

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Start Learning

CCLSWA offers legal education seminars to Years 10, 11 & 12 students in Western Australia. These seminars aim at empowering students to make better financial […] read more...