Working for your financial and consumer rights

  Advice Line
Mon-Fri: 9am-4pm

Letter Templates

CCLS has a number of letters that can be used to assist you in dealing with lenders and debt collectors.
To create your own letter, you can either:

  • Download our sample letter and use it as a template or guide to write your own letter; or,
  • Fill in your details using the online form and get a customised letter delivered to your email.


CCLS has created infographics to help make topics easy to understand. Please find these below and use to help educate around these issues.


To help understand you understand your rights when it comes to financial and consumer matters, check out our helpful videos.

We also have a series of animated videos prepared by Consumer Protection WA called My Consumer Rights.


CCLS has produced a number of Fact Sheets on many of our most common topics. The Fact Sheets are designed to assist consumers and consumer advocates and can add value to any advice that we provide to you over the telephone.

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