Complaints and Feedback

CCLSWA is committed to providing the best possible service to our clients. We welcome your comments as they help us to make improvements. These steps explain how you can complain if you feel something should have been done better.

You want to make a complaint – what should you do?

If you have a complaint about our service or a staff member of CCLSWA, contact the office or person you are dealing with. We will listen to you, and where we can, we will try to resolve your complaint immediately.

Next If you still feel dissatisfied after talking to our staff, you are invited to submit a formal complaint.

  1. Send us your complaint When you have written down your complaint, you can either post or email it to us at
  2. Acknowledge receipt We will contact you within two business days to confirm that we have received your complaint and will start to assess it.
  3. Assess and investigate We endeavour to investigate your complaint within seven days. We may inform you that your complaint is eligible to be considered by a professional or industry body.
  4. Outcome and communication Within 14 days of the receipt of your complaint we will inform you of the result and if any actions have been taken. If you are not happy with the response you may send your complaint to the Board that oversees CCLSWA.

Contact Us

Call (08) 6336 7020 Mon – Fri 9am to 4pm and ask to speak to the General Manager.

Mail complaint to Complaints, Level 1, 231 Adelaide Terrace, Perth WA 6000

Email complaint to or complete complaint form on our website