Working for your financial and consumer rights

  Advice Line
Mon-Fri: 9am-4pm


CCLS is committed to providing the best possible service to our clients. We welcome your comments to support the work we do and demonstrate that we are a needed service and to help us to make improvements. See below for how you can provide us feedback. 

Do you have feedback?

Do you have feedback about our service? You can provide this by writing to us at This can be to thank a team member, raise a concern, provide feedback on the services you received or to suggest improvements to the service.

If you prefer to speak to us directly you can call the CEO of the organisation on 08 6336 7020 to provide feedback or raise a concern.

Please use the below form to send us your feedback, or scroll down for other ways to send your feedback to us.

If after contacting us you still feel dissatisfied, you can submit a formal complaint.

To submit a formal complaint, please follow the steps below:

  1. Send us your complaint When you have written your complaint, you can use the above form, post it (address below), or email it to us at 
  2. Acknowledge receipt We will contact you within two business days to confirm that we have received your complaint and will start to assess it.
  3. Assess and investigate We endeavour to investigate your complaint within seven days. We may inform you that your complaint is eligible to be considered by a professional or industry body.
  4. Outcome and communication Within 14 days of the receipt of your complaint we will inform you of the result and if any actions have been taken. If you are not happy with the response you may send your complaint to the Board that oversees CCLS.

Other ways to send your feedback to us

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