Working for your financial and consumer rights

  Advice Line
Mon-Fri: 9am-4pm

To create your own letter, you can either:

  • Download our sample letter and use it as a template or guide to write your own letter; or
  • Fill in your details using the online form.

After you submit your details into this form, a customised letter will be automatically generated and emailed to you.

Check your Spam Email folder in case the letter has been sent there.

If you are unsure which letter you should use, you can find out more about these topics by selecting your issue from the above drop-down box “Get Help” and read our fact sheets and step by step guides.

If after considering these resources you are still unsure, you can call us on (08) 9221 7066.

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