Advice Line 08 9221 7066​

Consumer Credit Legal Service WA Logo, pictured with a vector of WA with a 'tick' inside

Informational Videos

To help understand you understand your rights when it comes to financial and consumer matters, check out these helpful videos:

To find out more about your consumer rights in Arabic, Dinka, Farsi, Karen, Nepalese, English and Tamil, a series of animatic videos prepared by Consumer Protection WA called My Consumer Rights are available here.

Access Consumer Rights Videos
CCLS (Consumer Credit Legal Service) offers free, independent legal advice, referral, support and representation for matters including finance and consumer law in WA. We operate as a not-for-profit organisation and we have been operating in WA for over 30 years. We are a trusted organisation who promote and work for your consumer and financial rights.
Who are we? An introduction to CCLS (Consumer Credit Legal Service)
Are you looking for a meaningful volunteer opportunity where you: - Receive thorough training - Help vulnerable people facing economic and social injustice - Work with experienced solicitors - Interact with clients directly - Get references to improve your resume - Are exposed to valuable networking opportunities As a Telephone Advice Line (TAL) Volunteer Paralegal, with CCLS, you will be on the front lines providing crucial advice and support to West Australians seeking guidance on their financial and consumer rights. With the support and guidance of experienced solicitors, you will learn legal skills on the job and have direct contact with clients. By volunteering with CCLS, you will be helping to increase access to justice for all West Australians and making a tangible difference in your community. You will also be joining a supportive team of dedicated individuals who are committed to making a difference. If you have great communication skills, a desire to experience law in action, and legal skills to the level of the penultimate year of a law degree, we want to hear from you. We will also cover the cost of obtaining a National Police Clearance Certificate for successful volunteers. Please do not hesitate – apply now and make a difference in peoples’ lives today. Head to our website to find out more: https://cclswa.org.au/volunteer-with-us/ Thank you to the volunteers who helped make this video also. #volunteer #paralegal #makeadifference #CCLS #PracticalLegalTraining #student #StudentOpportunities
Volunteering as a Paralegal at CCLS
If you find yourself struggling to make your home loan payments and are suffering mortgage stress, you are not alone. There are steps you can take to handle this challenging situation. It is important to know that as a consumer, you have the right to fair treatment and support during financial hardship, and that there are options available to help you if you are feeling overwhelmed because of your home loan payments.   CCLS can assist by providing telephone legal advice, outlining what steps to take next and providing advocacy and assistance.  CCLS can also assist by providing you with information or referrals to other organisations that can help you. CCLS can also assist in lodging complaints with lenders and the Australian Financial Complaints Authority.
What to do when you experience Mortgage Stress
Debt Vultures & Credit Repair
Are you thinking about buying a motor vehicle? Watch our video to learn more, or call our advice line on (08) 9221 7066.
Motor Vehicle Loans
Do I need to pay for Lenders Mortgage Insurance (LMI)? Watch our video to learn more, or call our advice line on (08) 9221 7066.
Lenders Mortgage Insurance
Do you know your obligations before entering into joint loans? Watch our video to learn more, or call our advice line on (08) 9221 7066.
Joint Loans
Have you made a mistaken internet payment? Watch our video to learn more, or call our advice line on (08) 9221 7066.
Mistaken Internet Payments
Are you behind on a home loan repayment? Watch our video to learn more, or call our advice line on (08) 9221 7066.
Home Loan Default
Are you going through financial hardship? Watch our video to learn more, or call our advice line on (08) 9221 7066.
Financial Hardship
Are you thinking about going Guarantor for a loan? Watch our video to learn more, or call our advice line on (08) 9221 7066.
Guarantor Obligations
Having problems paying your bills or need help budgeting? Watch our video to learn more, or call our advice line on (08) 9221 7066.
Financial Counsellor
Debt Collectors are required to act in accordance with the National Debt Collector Guidelines. What are these Guidelines? Watch our video to learn more, or call our advice line on (08) 9221 7066.
Debt Collectors
What is a Credit File and why is it important? Watch our video to learn more, or call our advice line on (08) 9221 7066.
Credit File
Load More... Subscribe
Skip to content