Working for your financial and consumer rights

  Advice Line
Mon-Fri: 9am-4pm

Credit Files

Home > Get Help > Credit Files

Credit Files

What is a Credit File?

Most consumers who have entered into a loan in the past will have a credit file. Your credit file contains information which can be used by credit providers to assist them in assessing applications for credit. This information can include:

  • Personal details;
  • Credit accounts held;
  • Arrears (unpaid debts) brought up to date;
  • Defaults/credit infringements;
  • Credit applications;
  • Repayment history.

A credit file can also be used by debt collectors to locate a missing debtor.

Credit files may contain negative information such as default listings and public record information which may affect your ability to get credit. 

NOTE: If you apply for a credit report or a product that requires a credit check, your current contact information will be updated. This means that previous lenders may be informed of these changes and could start reaching out to you again.

How to get a Copy?

To obtain a free copy of your credit file visit:

For information about placing a listing on a credit file, and how to update those listings, review our How to update listings on credit information file fact sheet.

If you have missed a payment and are worried that this may be listed on your credit file, please see our Default Notices Fact Sheet

For general information about credit reports and how to obtain one, review our Fact Sheet on Credit Reports


A credit provider can only list a default on your credit file if:

  • the default amount is $150 or more
  • you’re a ‘confirmed missing debtor’/’clear-out’ meaning your creditor can’t contact you, or
  • 60 days have passed since the debt was due and the creditor has asked you to pay the debt either in person or writing.

The credit provider must notify you that they may lodge a report about the overdue payment before they do so.

A credit default listing will remain on your report for 5 years (or 7 years in the case of bankruptcy or serious credit infringements). Even if you have made payments, the listing will remain on your credit file but it will be updated to show these payments.

Repayment history

As of 2014 your credit file may include a 24 month history of all repayments made under a credit contract. When the outstanding payment has been paid off; a credit provider can state the listing as ‘paid in full’.

Disputing a Listing

When disputing a listing you should first contact the credit provider’s internal dispute resolution (IDR) department directly. If you are not happy with the response further options include:

If default listing was made prior to 12 March 2014: A dispute can be lodged with one of the credit reporting bodies that will assess the validity of the listing. Complaints can also be made to Office of the Australian Information Commissioner (OAIC)
If the listing was made after 12 March 2014: All credit reporting bodies must be members of a recognised external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). If the dispute with the credit provider is unresolved a further dispute can be made to the AFCA.

If you would like further advice, please message us using the form below for a confidential discussion, or scroll down to see other ways to reach us.

Client Contact Safety

Skip to content