What is financial counselling?

Financial Counsellors are non-judgmental, qualified professionals trained to help if you are in financial difficulty. They can provide information, support and advocacy at no cost, for anyone in hardship throughout WA.

Watch Video: What is financial counselling and how can it help you?

What to expect?

• An appointment is needed to see a financial counsellor.
• You can search for a financial counsellor here or by calling the National Debt Helpline on 1800 007 007
• Appointments usually last for one hour
• Financial counsellors will complete a financial statement. They will ask:
  • approximate balance of your outstanding bills
  • copies of contracts for any loans you have (or statement). If you are unable to locate this, a financial counsellor can request a copy from your lender, with your written permission. Sometimes there are insurance policies within the contract you may have been unaware of that can help.
• Financial counsellors will explain your options and rights
• Financial counsellors can contact creditors to negotiate on your behalf with written permission from you
• Sometimes there are insurance policies within the contract you may have been unaware of that can help. There may be issues with the contract itself that may need exploring.
• There is no cost for this service and you may need to see the financial counsellor on more than one occasion.

Do I need a financial counsellor?

Anyone can experience money problems. Typically, it’s best to get advice about any financial problems you’re having as soon as they arise. If you have a money-related problem – no matter how big or small – you might need to see a financial counsellor.

The difference between a financial adviser and a financial counsellor – YouTube

Where can I find a financial counsellor?

You can visit the National Debt Helpline’s website to find a financial counsellor in your local area or if you’d prefer, you can call the National Debt Helpline on 1800 007 007.