Under the Australian Consumer Law (ACL), businesses must guarantee the products they sell. These guarantees are mandatory standards of quality that products sold, manufactured, or imported by businesses must meet.
These guarantees set out consumer rights that apply when goods and services are defective in certain ways. Generally, businesses must guarantee their products:
A number of guarantees also apply to services provided by a business. Examples of a service include building or plumbing services, and tutoring services. Businesses must guarantee that their services are:
To find out more about your rights when buying goods and services in Australia, you can watch the videos prepared by Australian consumer protection agencies called ‘My Consumer Rights’.
To access these videos in other languages, click the links below.
If you believe a business has breached your consumer rights, or would like further advice please, please message us using the form below for a confidential discussion, or scroll down to see other ways to reach us.