The Shield: May 2022

General Manager Bev Jowle begins the newsletter with an acknowledgement of the importance of National Reconciliation Week She launched our key stakeholder survey asking for feedback from all our readers. Bev also commended our staff and volunteers for all their hard work this month.

Principal Solicitor, Roberta Grealish, reports on CCLSWA’s law reform work in May which focussed on the consumer harm we see caused by unregulated credit. We also brought concerns regarding unconscionable conduct and insufficient complaint handling processes in the telecommunications industry to regulators.

CLE activities resumed in schools with Education Manager Anne Wayne and solicitor David Ryan presenting to Yr 11 students at Warwick Senior High School. Anne also spent time with the student body at Midland Learning Academy, a therapeutic engagement model school. Anne heard about the legal issues that are important to the students and is now planning a series of collaborative workshops for them in semester two.

We reported on our actions in National Reconciliation Week. We also shared the success of our Volunteer Recruitment Drive with many students joining the CCLSWA Telephone Advice Line (TAL) volunteer paralegal team. We highlighted credit and consumer issues in the news this month and passed on news from our friends at CHOICE and at the Older People’s Rights Service at Northern Suburbs Community Legal Centre.

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Michael Duncan