Dealing with a record number of disputes, FOS’ dispute resolution services has increased with a 16% increase in disputes received, and a 20% increase in disputes closed by FOS.
Evidently, FOS are managing their heavier intake as they have reduced the average time taken to resolve disputes by 43% since 2015-2016, without compromising the quality of outcomes. Even visits to the ombudsman’s website rose by 13% with more than 675,000 visits for the year. The service is receiving almost 1,000 calls a day.
Credit disputes made up the most cases handled by FOS with 10,973 disputes.
You can read FOS’ Annual Review in full here.
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