We Provide FREE and confidential legal advice to WA consumers on financial related disputes
We are qualified, experienced and ready to hear your story
CCLSWA Wins the Richard (Dick) Fletcher Award
CCLSWA wins the Richard (Dick) Fletcher Award On 19 March 2018, our Managing Solicitor Gemma Mitchell accepted the Consumer Protection WA’s Richard (Dick) Fletcher Award […]
Financial Agreements and Undue Influence: an unfortunate relationship
The High Court of Australia in Thorne v Kennedy [2017] HCA 49 found that the binding financial agreements between wealthy Sydney property developer Mr Kennedy […]
CCLSWA signatory to joint submission on Treasury Laws Amendment Bill 2018
Recently, CCLSWA has become a signatory to the joint submission that was put together by Consumer Action Law Centre. It is on the exposure draft […]
Curtin University intern writes report into the Ramsay Review
Our former volunteer, Tania Joppich, has written a report into the Ramsay Review. Tania completed her report as part of an internship program through Curtin […]
Submission on General Insurance Code of Practice
Recently, CCLSWA was a signatory in a joint submission drafted by Financial Rights Legal Centre. This submission is for the improvement of the General Insurance […]
CCLSWA celebrates 30 years of innovation
2018 marks 30 years since the Consumer Credit Taskforce recommended the establishment of an independent community-based Consumer Credit Legal Service in Western Australia. To commemorate, […]
Joint submission to the Establishment of the Australian Financial Complaints Authority Consultation Paper
CCLSWA is pleased to have contributed to the joint submission on the Establishment of the Australian Financial Complaints Authority Consultation Paper submitted to Treasury in […]
Former CCLSWA volunteer admitted to the Supreme Court of Western Australia
On Friday 15 December 2017, former CCLSWA volunteer and Legal Admin Assistant Milica Jankovic was admitted as a lawyer and officer of the Supreme Court […]
CCLSWA contributes to pay day lender law reforms
For those who know the sting of repaying pay day loans, good news may be arriving. The Federal Government is currently drafting legislation designed to […]
Financial Ombudsman Service release their Annual Review, revealing an increase in callers lodging disputes against financial service providers
Dealing with a record number of disputes, FOS’ dispute resolution services has increased with a 16% increase in disputes received, and a 20% increase in […]
Farewell to AGS Secondee, Carla Kovacevic
On 18 December 2017, our Australian Government Solicitor Secondee, Carla Kovacevic finished her term with us after 4 years of being seconded to CCLSWA. Over […]
The Shield: December 2017
This month’s newsletter is about consumer guarantees this Christmas season.
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4 Steps to guide you through free legal advice
Click the following links to learn the best process to deal with CCLSWA and get the most out of your call.
Read our advice page regarding the area you need help with
Familiarize yourself with the related resources connected to advice
Before you call, find out what information we need from you
Call us or request a call back for legal advice on matter
Which financial matter can we help you with?
credit cards
internet banking transactions 
motor vehicles
Trending Online Resources
While Each type of dispute may vary, these are the top 3 most common resources we provide to resolve a variety of financial matters. Clicking a link will open the sheet in a new window.
Before calling us, get your information handy
In order for us to best help you, we will be asking a series of questions and asking about information and documents you may have received from the bank or institution. If you’ve got these in front of you we may be able to provide you with advice within 24 hours.
default notices, summons, claims
contracts and agreements
identification
previous communication with company
Contact the CCLSWA advice helpline or request a call back
We're open between 9am and 4pm Monday to Friday except Public Holidays
(08) 9221 7066
cclswa@cclswa.org.au
Lvl 1, 231 Adelaide Terrace
Perth WA 6000
*Please note we do not provide advice via e-mail.
Inspire Growth
CCLSWA offers interactive workshops to community legal centres, financial counsellors, community groups, and community worker organisations in Western Australia. These workshops discuss important topics associated […] read more...
Radio Show: Heritage FM
CCLSWA’s principal solicitor, Faith Cheok, is a regular guest on the James Wray Show broadcast on the Perth based radio station Heritage FM 107.3.
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Make a Change
CCLSWA is committed to improving the rights of consumers of financial services and consumer goods through policy and law reform. In 2013 – 14 staff […] read more...
Start Learning
CCLSWA offers legal education seminars to Years 10, 11 & 12 students in Western Australia. These seminars aim at empowering students to make better financial […] read more...