We Provide FREE and confidential legal advice to WA consumers on financial related disputes
We are qualified, experienced and ready to hear your story
ASIC review into consumer credit insurance leads to refunds for customers
QBE Insurance (Australia) Ltd and the Commonwealth Bank are set to refund thousands of Australians. The refunds are in response to a series of reports […]
The Shield: September 2017
This month’s news letter is all about reverse mortgages. Read about a great outcome CCLSWA helped a client achieve in relation to her reverse mortgage. […]
Calls for regulation of debt management services ignored
In January 2016 the Australian Securities and Investments Commission (ASIC) released its report ‘Paying to get out of debt or clear your record: The promise […]
WA Government to assist RSPCA in providing shelter to pets of domestic violence victims
In a media statement by the Hon. Simone McGurk, MLA for Fremantle, the State Government has announced it will provide $100,000 of funding to the […]
Congratulations to former CCLSWA Legal Admin Assistant Natalie Walter
On 4 August 2017 Natalie Walter, former CCLSWA Legal Administrative Assistant, was admitted to the legal profession by the Supreme Court of Western Australia. Natalie’s […]
Lululemon pays up on ACCC infringement notices
Lululemon Athletica Australia Pty Ltd (Lululemon) has recently found itself in hot water after being served with three infringement notices issued by the Australian Competition […]
CCLSWA Contributes to a Review of the Financial System External Dispute Resolution Framework
On 4 July 2017, the Joint Consumer Group, of which Consumer Credit Legal Service (WA) Inc is a member, submitted its comments on the Supplementary […]
Financial Rights Legal Centre (NSW) Launch the Motor Vehicle Accident Problem Solver
In July 2017 the Financial Rights Legal Centre (FRLC) NSW launched its latest project, the Motor Vehicle Accident Problem Solver. The tool leads members of […]
The Shield: August 2017
This month’s newsletter is all about defaults and repossessions – read about a common issued faced by CCLSWA clients, mortgage stress. The newsletter also contains […]
Western Australia’s Uncollected Goods Legislation Recently Amended
On 12 June 2017 amendments to WA’s Disposal of Uncollected Goods Act 1970 came into effect. Under the new rules, if an abandoned item is […]
Australian Competition and Consumer Commission’s ScamWatch available in 12 languages
The Australian Competition and Consumer Commission (ACCC) has recently updated its ScamWatch website to include twelve additional languages. Scam information is now available in Arabic, […]
ASIC Commences Proceedings against Credit Clean Australia and its Director
In July 2017, ASIC began legal proceedings against credit repair business Malouf Group Enterprises Pty Ltd (MGE) and its director Mr Jordan Francis Malouf. MGE […]
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4 Steps to guide you through free legal advice
Click the following links to learn the best process to deal with CCLSWA and get the most out of your call.
Read our advice page regarding the area you need help with
Familiarize yourself with the related resources connected to advice
Before you call, find out what information we need from you
Call us or request a call back for legal advice on matter
Which financial matter can we help you with?
credit cards
internet banking transactions 
motor vehicles
Trending Online Resources
While Each type of dispute may vary, these are the top 3 most common resources we provide to resolve a variety of financial matters. Clicking a link will open the sheet in a new window.
Before calling us, get your information handy
In order for us to best help you, we will be asking a series of questions and asking about information and documents you may have received from the bank or institution. If you’ve got these in front of you we may be able to provide you with advice within 24 hours.
default notices, summons, claims
contracts and agreements
identification
previous communication with company
Contact the CCLSWA advice helpline or request a call back
We're open between 9am and 4pm Monday to Friday except Public Holidays
(08) 9221 7066
cclswa@cclswa.org.au
Lvl 1, 231 Adelaide Terrace
Perth WA 6000
*Please note we do not provide advice via e-mail.
Inspire Growth
CCLSWA offers interactive workshops to community legal centres, financial counsellors, community groups, and community worker organisations in Western Australia. These workshops discuss important topics associated […] read more...
Radio Show: Heritage FM
CCLSWA’s principal solicitor, Faith Cheok, is a regular guest on the James Wray Show broadcast on the Perth based radio station Heritage FM 107.3.
read more... 
Make a Change
CCLSWA is committed to improving the rights of consumers of financial services and consumer goods through policy and law reform. In 2013 – 14 staff […] read more...
Start Learning
CCLSWA offers legal education seminars to Years 10, 11 & 12 students in Western Australia. These seminars aim at empowering students to make better financial […] read more...