We Provide FREE and confidential legal advice to WA consumers on financial related disputes
We are qualified, experienced and ready to hear your story
Joint Submission to the Senate Inquiry on the National Consumer Credit Protection Amendment (Supporting Economic Recovery) Bill 2020
Joint Submission to the Senate Inquiry on the National Consumer Credit Protection Amendment (Supporting Economic Recovery) Bill 2020 CCLSWA is proud to be a member […]
CCLSWA’s Submissions to the Senate Inquiry on the National Consumer Credit Protection Amendment (Supporting Economic Recovery) Bill 2020
CCLSWA’s Submissions to the Senate Inquiry on the National Consumer Credit Protection Amendment (Supporting Economic Recovery) Bill 2020 In our submission to the Senate Economics […]
Save Safe Lending! Joint Submission to Senate Inquiry on the National Consumer Credit Protection Amendment (Supporting Economic Recovery) Bill 2020
Save Safe Lending! Joint Submission to Senate Inquiry on the National Consumer Credit Protection Amendment (Supporting Economic Recovery) Bill 2020 CCLSWA is proud to be […]
Licensing debt management firms: Exposure draft regulations
CCLSWA welcomes the opportunity to collaborate with other leading consumer advocate groups to provide written submissions to Treasury. The joint submission responds to exposure draft […]
The Shield: January 2021
Our first newsletter of 2021 starts with some big news: Our Managing Solicitor, Gemma Mitchell, has left CCLSWA to take up the role of Director […]
Stop the Debt Trap Alliance Intro
A report has been released by the Stop the Debt Trap Alliance demonstrating how much payday lending is really costing Australians. The results are staggering, […]
Changes To Motor Vehicle Contracts
The Western Australia Department of Mines Industry Regulation and Safety (DMIRS) has recently completed a combined review of legislation regulating motor vehicle dealers and repairers, […]
Your Toolkit
Financial Toolbox has worked with the Department of Communities and a range of specialists including Chartered Accountants Australia and New Zealand to develop Your Toolkit. […]
Media Release – WA’s consumer advocates response to the Royal Commission final report.
“Finally a voice for consumers ripped off by banks, superannuation and insurance companies” Please click here to read the responses from The Western Australian Council […]
CCLSWA Response to the Banking Royal Commission Final Report and its recommendations
Supplementing our initial observations from the recommendations of the Banking Royal Commission Final Report after the stakeholder lock-up, Managing Solicitor, Gemma Mitchell and Solicitor, Georgia […]
CCLSWA’s initial observations on the Royal Commission Final Report
Managing Solicitor, Gemma Mitchell, attended the lockup in Canberra this morning, giving her access to the final report of the Banking Royal Commission 3 hours […]
Gemma Mitchell – Managing Solicitor
Gemma is the Managing Solicitor at CCLSWA. In 2007, Gemma migrated from England to study law at the University of Notre Dame in Fremantle, where […]
Allison Sampson – Office Manager
Graduating in the UK with a combined Human Resources and Psychology degree, Allison has worked in Community Development for over ten years. Migrating to Australia […]
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4 Steps to guide you through free legal advice
Click the following links to learn the best process to deal with CCLSWA and get the most out of your call.
Read our advice page regarding the area you need help with
Familiarize yourself with the related resources connected to advice
Before you call, find out what information we need from you
Call us or request a call back for legal advice on matter
Which financial matter can we help you with?
credit cards
internet banking transactions 
motor vehicles
Trending Online Resources
While Each type of dispute may vary, these are the top 3 most common resources we provide to resolve a variety of financial matters. Clicking a link will open the sheet in a new window.
Before calling us, get your information handy
In order for us to best help you, we will be asking a series of questions and asking about information and documents you may have received from the bank or institution. If you’ve got these in front of you we may be able to provide you with advice within 24 hours.
default notices, summons, claims
contracts and agreements
identification
previous communication with company
Contact the CCLSWA advice helpline or request a call back
We're open between 9am and 4pm Monday to Friday except Public Holidays
Inspire Growth
CCLSWA offers interactive workshops to community legal centres, financial counsellors, community groups, and community worker organisations in Western Australia. These workshops discuss important topics associated […] read more...
Radio Show: Heritage FM
CCLSWA’s principal solicitor, Faith Cheok, is a regular guest on the James Wray Show broadcast on the Perth based radio station Heritage FM 107.3.
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Make a Change
CCLSWA is committed to improving the rights of consumers of financial services and consumer goods through policy and law reform. In 2013 – 14 staff […] read more...
Start Learning
CCLSWA offers legal education seminars to Years 10, 11 & 12 students in Western Australia. These seminars aim at empowering students to make better financial […] read more...