We Provide FREE and confidential legal advice to WA consumers on financial related disputes

Get
Started

We are qualified, experienced and ready to hear your story

CEED Student Jessica Vu recently completed her research at CCLSWA into credit implications of domestic violence

CEED Student Jessica Vu recently completed her research at CCLSWA into credit implications of domestic violence

In late 2016, CCLSWA was pleased to partner with the Cooperative Education for Enterprise Development (CEED). CEED gives an opportunity for students to participate in […]

Productivity Commission Report: Consumer Law Enforcement and Administration

Productivity Commission Report: Consumer Law Enforcement and Administration

On 12 April 2017 the Productivity Commission released its research report entitled “Consumer Law Enforcement and Administration”. The report was the outcome of the review […]

Volunteer Paralegal Lawrence Page features in West Weekend

Volunteer Paralegal Lawrence Page features in West Weekend

McCusker Centre for Citizenship intern and CCLSWA volunteer paralegal Lawrence Page recently featured in the West Australian’s weekend magazine West Weekend.

Senate Inquiry into Consumer Protection in the Banking, Insurance and Financial Sector

Senate Inquiry into Consumer Protection in the Banking, Insurance and Financial Sector

Consumer Credit Legal Service (WA) is pleased to contribute to the inquiry by the Federal Senate Standing Committees on Economics on consumer protection in the […]

Jetstar and Virgin ordered to pay penalty for false representations

Jetstar and Virgin ordered to pay penalty for false representations

 In 2015, the Federal Court of Australia handed down decisions in two separate cases that found that Jetstar Airways and Virgin Australia had separately contravened […]

Ombudsman recognises the importance of consumer engagement

Ombudsman recognises the importance of consumer engagement

In the February edition of the FOS Circular, Chief Ombudsman Shane Tregillis spoke about FOS’ busy start to 2017. Mr Tregillis highlighted the importance of […]

The Shield: July 2017

The Shield: July 2017

This month’s newsletter is all about Telcos – read about the Telecommunications Industry Ombudsman and how a recent client received an unexpected bill for not […]

World Elder Abuse Awareness Day | June 15

World Elder Abuse Awareness Day | June 15

June 15th marks the United Nations World Elder Abuse Awareness Day. It is the main day in the year when the world voices its opposition […]

Bankwest to refund $5 million in overcharged interest

Bankwest to refund $5 million in overcharged interest

Bankwest recently discovered that approximately 10,800 of its customers had been overcharged almost $5 million in interest due to an error in linking offset accounts […]

Former Volunteer Eamonn Bochat admitted to the Supreme Court of Western Australia

Former Volunteer Eamonn Bochat admitted to the Supreme Court of Western Australia

Eamonn Bochat, who volunteered with CCLSWA between 2014 and 2016 was recently admitted to practice in the Supreme Court of Western Australia. Eamonn volunteered with […]

CCLSWA signs as co-signatory to joint consumer submission on Design and Distribution Obligations and Product Intervention Power

CCLSWA signs as co-signatory to joint consumer submission on Design and Distribution Obligations and Product Intervention Power

The Consumer Action Law Centre (Vic) recently coordinated a response to the Proposal Paper on Design and Distribution Obligations (DADO) and Product Intervention Power (PIP) […]

Cash Converters profits fall following ASIC investigation

Cash Converters profits fall following ASIC investigation

Late last year the Australian Securities and Investment Commission (ASIC) accepted an enforceable undertaking from payday lender Cash Converters that would see it pay over […]

Organisations we deal with that can also help you

We will do everything in our capacity to help you resolve your dispute. On some occasions, we may need to refer you to OR work in conjunction with some of the following allied organisations to get the best result.

partner-fcawa 
partner-fos
logoblue
partner-asic
partner-dccp
partner-dcwa

START HERE

4 Steps to guide you through free legal advice

Click the following links to learn the best process to deal with CCLSWA and get the most out of your call.

Read our advice page regarding the area you need help with

Familiarize yourself with the related resources connected to advice

Before you call, find out what information we need from you

Call us or request a call back for legal advice on matter

Before calling us, get your information handy

In order for us to best help you, we will be asking a series of questions and asking about information and documents you may have received from the bank or institution. If you’ve got these in front of you we may be able to provide you with advice within 24 hours.

default notices, summons, claims

contracts and agreements

identification

previous communication with company

Contact the CCLSWA advice helpline or request a call back

We're open between 9am and 4pm Monday to Friday except Public Holidays

(08) 9221 7066

cclswa@cclswa.org.au

Lvl 1, 231 Adelaide Terrace
Perth WA 6000


  *Please note we do not provide advice via e-mail.

captcha

Please check to indicate that you have read and agree to our privacy policy.

I agree

Legal Advice Education WA

Inspire Growth

CCLSWA offers interactive workshops to community legal centres, financial counsellors, community groups, and community worker organisations in Western Australia. These workshops discuss important topics associated […] read more...

Radio Show: Heritage FM

CCLSWA’s principal solicitor, Faith Cheok, is a regular guest on the James Wray Show broadcast on the Perth based radio station Heritage FM 107.3.

read more...

Make a Change

CCLSWA is committed to improving the rights of consumers of financial services and consumer goods through policy and law reform. In 2013 – 14 staff […] read more...

Start Learning

CCLSWA offers legal education seminars to Years 10, 11 & 12 students in Western Australia. These seminars aim at empowering students to make better financial […] read more...