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ASIC review into consumer credit insurance leads to refunds for customers

ASIC review into consumer credit insurance leads to refunds for customers

QBE Insurance (Australia) Ltd and the Commonwealth Bank are set to refund thousands of Australians. The refunds are in response to a series of reports […]

The Shield: September 2017

The Shield: September 2017

This month’s news letter is all about reverse mortgages. Read about a great outcome CCLSWA helped a client achieve in relation to her reverse mortgage. […]

Calls for regulation of debt management services ignored

Calls for regulation of debt management services ignored

In January 2016 the Australian Securities and Investments Commission (ASIC) released its report ‘Paying to get out of debt or clear your record: The promise […]

WA Government to assist RSPCA in providing shelter to pets of domestic violence victims

WA Government to assist RSPCA in providing shelter to pets of domestic violence victims

In a media statement by the Hon. Simone McGurk, MLA for Fremantle, the State Government has announced it will provide $100,000 of funding to the […]

Congratulations to former CCLSWA Legal Admin Assistant Natalie Walter

Congratulations to former CCLSWA Legal Admin Assistant Natalie Walter

On 4 August 2017 Natalie Walter, former CCLSWA Legal Administrative Assistant, was admitted to the legal profession by the Supreme Court of Western Australia. Natalie’s […]

Lululemon pays up on ACCC infringement notices

Lululemon pays up on ACCC infringement notices

Lululemon Athletica Australia Pty Ltd (Lululemon) has recently found itself in hot water after being served with three infringement notices issued by the Australian Competition […]

CCLSWA Contributes to a Review of the Financial System External Dispute Resolution Framework

CCLSWA Contributes to a Review of the Financial System External Dispute Resolution Framework

On 4 July 2017, the Joint Consumer Group, of which Consumer Credit Legal Service (WA) Inc is a member, submitted its comments on the Supplementary […]

Financial Rights Legal Centre (NSW) Launch the Motor Vehicle Accident Problem Solver

Financial Rights Legal Centre (NSW) Launch the Motor Vehicle Accident Problem Solver

In July 2017 the Financial Rights Legal Centre (FRLC) NSW launched its latest project, the Motor Vehicle Accident Problem Solver. The tool leads members of […]

The Shield: August 2017

The Shield: August 2017

This month’s newsletter is all about defaults and repossessions – read about a common issued faced by CCLSWA clients, mortgage stress. The newsletter also contains […]

Western Australia’s Uncollected Goods Legislation Recently Amended

Western Australia’s Uncollected Goods Legislation Recently Amended

On 12 June 2017 amendments to WA’s Disposal of Uncollected Goods Act 1970 came into effect. Under the new rules, if an abandoned item is […]

Australian Competition and Consumer Commission’s ScamWatch available in 12 languages

Australian Competition and Consumer Commission’s ScamWatch available in 12 languages

The Australian Competition and Consumer Commission (ACCC) has recently updated its ScamWatch website to include twelve additional languages. Scam information is now available in Arabic, […]

ASIC Commences Proceedings against Credit Clean Australia and its Director

ASIC Commences Proceedings against Credit Clean Australia and its Director

In July 2017, ASIC began legal proceedings against credit repair business Malouf Group Enterprises Pty Ltd (MGE) and its director Mr Jordan Francis Malouf. MGE […]

Organisations we deal with that can also help you

We will do everything in our capacity to help you resolve your dispute. On some occasions, we may need to refer you to OR work in conjunction with some of the following allied organisations to get the best result.

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4 Steps to guide you through free legal advice

Click the following links to learn the best process to deal with CCLSWA and get the most out of your call.

Read our advice page regarding the area you need help with

Familiarize yourself with the related resources connected to advice

Before you call, find out what information we need from you

Call us or request a call back for legal advice on matter

Before calling us, get your information handy

In order for us to best help you, we will be asking a series of questions and asking about information and documents you may have received from the bank or institution. If you’ve got these in front of you we may be able to provide you with advice within 24 hours.

default notices, summons, claims

contracts and agreements

identification

previous communication with company

Contact the CCLSWA advice helpline or request a call back

We're open between 9am and 4pm Monday to Friday except Public Holidays

(08) 9221 7066

cclswa@cclswa.org.au

Lvl 1, 231 Adelaide Terrace
Perth WA 6000


  *Please note we do not provide advice via e-mail.

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Legal Advice Education WA

Inspire Growth

CCLSWA offers interactive workshops to community legal centres, financial counsellors, community groups, and community worker organisations in Western Australia. These workshops discuss important topics associated […] read more...

Radio Show: Heritage FM

CCLSWA’s principal solicitor, Faith Cheok, is a regular guest on the James Wray Show broadcast on the Perth based radio station Heritage FM 107.3.

read more...

Make a Change

CCLSWA is committed to improving the rights of consumers of financial services and consumer goods through policy and law reform. In 2013 – 14 staff […] read more...

Start Learning

CCLSWA offers legal education seminars to Years 10, 11 & 12 students in Western Australia. These seminars aim at empowering students to make better financial […] read more...