We Provide FREE and confidential legal advice to WA consumers on financial related disputes
We are qualified, experienced and ready to hear your story
CEED Student Jessica Vu recently completed her research at CCLSWA into credit implications of domestic violence
In late 2016, CCLSWA was pleased to partner with the Cooperative Education for Enterprise Development (CEED). CEED gives an opportunity for students to participate in […]
Productivity Commission Report: Consumer Law Enforcement and Administration
On 12 April 2017 the Productivity Commission released its research report entitled “Consumer Law Enforcement and Administration”. The report was the outcome of the review […]
Volunteer Paralegal Lawrence Page features in West Weekend
McCusker Centre for Citizenship intern and CCLSWA volunteer paralegal Lawrence Page recently featured in the West Australian’s weekend magazine West Weekend.
Senate Inquiry into Consumer Protection in the Banking, Insurance and Financial Sector
Consumer Credit Legal Service (WA) is pleased to contribute to the inquiry by the Federal Senate Standing Committees on Economics on consumer protection in the […]
Jetstar and Virgin ordered to pay penalty for false representations
In 2015, the Federal Court of Australia handed down decisions in two separate cases that found that Jetstar Airways and Virgin Australia had separately contravened […]
Ombudsman recognises the importance of consumer engagement
In the February edition of the FOS Circular, Chief Ombudsman Shane Tregillis spoke about FOS’ busy start to 2017. Mr Tregillis highlighted the importance of […]
The Shield: July 2017
This month’s newsletter is all about Telcos – read about the Telecommunications Industry Ombudsman and how a recent client received an unexpected bill for not […]
World Elder Abuse Awareness Day | June 15
June 15th marks the United Nations World Elder Abuse Awareness Day. It is the main day in the year when the world voices its opposition […]
Bankwest to refund $5 million in overcharged interest
Bankwest recently discovered that approximately 10,800 of its customers had been overcharged almost $5 million in interest due to an error in linking offset accounts […]
Former Volunteer Eamonn Bochat admitted to the Supreme Court of Western Australia
Eamonn Bochat, who volunteered with CCLSWA between 2014 and 2016 was recently admitted to practice in the Supreme Court of Western Australia. Eamonn volunteered with […]
CCLSWA signs as co-signatory to joint consumer submission on Design and Distribution Obligations and Product Intervention Power
The Consumer Action Law Centre (Vic) recently coordinated a response to the Proposal Paper on Design and Distribution Obligations (DADO) and Product Intervention Power (PIP) […]
Cash Converters profits fall following ASIC investigation
Late last year the Australian Securities and Investment Commission (ASIC) accepted an enforceable undertaking from payday lender Cash Converters that would see it pay over […]
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4 Steps to guide you through free legal advice
Click the following links to learn the best process to deal with CCLSWA and get the most out of your call.
Read our advice page regarding the area you need help with
Familiarize yourself with the related resources connected to advice
Before you call, find out what information we need from you
Call us or request a call back for legal advice on matter
Which financial matter can we help you with?
credit cards
internet banking transactions 
motor vehicles
Trending Online Resources
While Each type of dispute may vary, these are the top 3 most common resources we provide to resolve a variety of financial matters. Clicking a link will open the sheet in a new window.
Before calling us, get your information handy
In order for us to best help you, we will be asking a series of questions and asking about information and documents you may have received from the bank or institution. If you’ve got these in front of you we may be able to provide you with advice within 24 hours.
default notices, summons, claims
contracts and agreements
identification
previous communication with company
Contact the CCLSWA advice helpline or request a call back
We're open between 9am and 4pm Monday to Friday except Public Holidays
(08) 9221 7066
cclswa@cclswa.org.au
Lvl 1, 231 Adelaide Terrace
Perth WA 6000
*Please note we do not provide advice via e-mail.
Inspire Growth
CCLSWA offers interactive workshops to community legal centres, financial counsellors, community groups, and community worker organisations in Western Australia. These workshops discuss important topics associated […] read more...
Radio Show: Heritage FM
CCLSWA’s principal solicitor, Faith Cheok, is a regular guest on the James Wray Show broadcast on the Perth based radio station Heritage FM 107.3.
read more... 
Make a Change
CCLSWA is committed to improving the rights of consumers of financial services and consumer goods through policy and law reform. In 2013 – 14 staff […] read more...
Start Learning
CCLSWA offers legal education seminars to Years 10, 11 & 12 students in Western Australia. These seminars aim at empowering students to make better financial […] read more...