We Provide FREE and confidential legal advice to WA consumers on financial related disputes
We are qualified, experienced and ready to hear your story
Submission on General Insurance Code of Practice
Recently, CCLSWA was a signatory in a joint submission drafted by Financial Rights Legal Centre. This submission is for the improvement of the General Insurance […]
CCLSWA celebrates 30 years of innovation
2018 marks 30 years since the Consumer Credit Taskforce recommended the establishment of an independent community-based Consumer Credit Legal Service in Western Australia. To commemorate, […]
Joint submission to the Establishment of the Australian Financial Complaints Authority Consultation Paper
CCLSWA is pleased to have contributed to the joint submission on the Establishment of the Australian Financial Complaints Authority Consultation Paper submitted to Treasury in […]
Former CCLSWA volunteer admitted to the Supreme Court of Western Australia
On Friday 15 December 2017, former CCLSWA volunteer and Legal Admin Assistant Milica Jankovic was admitted as a lawyer and officer of the Supreme Court […]
CCLSWA contributes to pay day lender law reforms
For those who know the sting of repaying pay day loans, good news may be arriving. The Federal Government is currently drafting legislation designed to […]
Financial Ombudsman Service release their Annual Review, revealing an increase in callers lodging disputes against financial service providers
Dealing with a record number of disputes, FOS’ dispute resolution services has increased with a 16% increase in disputes received, and a 20% increase in […]
Farewell to AGS Secondee, Carla Kovacevic
On 18 December 2017, our Australian Government Solicitor Secondee, Carla Kovacevic finished her term with us after 4 years of being seconded to CCLSWA. Over […]
The Shield: December 2017
This month’s newsletter is about consumer guarantees this Christmas season.
CCLSWA solicitors present webinar for Community Legal Centres Queensland
On 21 November 2017 CCLSWA Managing Solicitor Gemma Mitchell and solicitor Georgina Molloy presented a webinar as part of the Community Legal Centres Queensland’s webinar […]
CCLSWA contributes to ASIC review of add-on Insurance and warranties in car yards
In October 2017 Consumer Action Law Centre (Vic) coordinated a joint submission to the Australian Securities and Investment Commission’s (ASIC) proposal to mandate a delayed […]
CCLSWA Volunteers admitted to the Supreme Court of Western Australia
CCLSWA recently attended the admission ceremony of four former volunteers and our current AGS secondee. Former volunteers Catherine McShane and Michelle Quilty were admitted, along […]
Joint Submission to the Credit Reporting Review
Consumer Credit Legal Service (WA) Inc. is pleased to contribute to a joint submission on the Review of the Privacy (Credit Reporting) Code.
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4 Steps to guide you through free legal advice
Click the following links to learn the best process to deal with CCLSWA and get the most out of your call.
Read our advice page regarding the area you need help with
Familiarize yourself with the related resources connected to advice
Before you call, find out what information we need from you
Call us or request a call back for legal advice on matter
Which financial matter can we help you with?
credit cards
internet banking transactions 
motor vehicles
Trending Online Resources
While Each type of dispute may vary, these are the top 3 most common resources we provide to resolve a variety of financial matters. Clicking a link will open the sheet in a new window.
Before calling us, get your information handy
In order for us to best help you, we will be asking a series of questions and asking about information and documents you may have received from the bank or institution. If you’ve got these in front of you we may be able to provide you with advice within 24 hours.
default notices, summons, claims
contracts and agreements
identification
previous communication with company
Contact the CCLSWA advice helpline or request a call back
We're open between 9am and 4pm Monday to Friday except Public Holidays
(08) 9221 7066
cclswa@cclswa.org.au
Lvl 1, 231 Adelaide Terrace
Perth WA 6000
*Please note we do not provide advice via e-mail.
Inspire Growth
CCLSWA offers interactive workshops to community legal centres, financial counsellors, community groups, and community worker organisations in Western Australia. These workshops discuss important topics associated […] read more...
Radio Show: Heritage FM
CCLSWA’s principal solicitor, Faith Cheok, is a regular guest on the James Wray Show broadcast on the Perth based radio station Heritage FM 107.3.
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Make a Change
CCLSWA is committed to improving the rights of consumers of financial services and consumer goods through policy and law reform. In 2013 – 14 staff […] read more...
Start Learning
CCLSWA offers legal education seminars to Years 10, 11 & 12 students in Western Australia. These seminars aim at empowering students to make better financial […] read more...