CCLSWA champion the financial rights of West Australians with our work on credit, debt and consumer law issues

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  • We ensure people in Western Australia are treated fairly in the financial marketplace by providing free, confidential legal advice through our Telephone Advice Line on (08) 9221 7066.
  • We provide legal representation to people experiencing vulnerability and disadvantage so that they can access justice.
  • Our community legal education programs empower West Australians experiencing vulnerability and disadvantage to understand their rights and avoid financial pitfalls.
  • We help other service providers, including financial counsellors and community support workers, to understand and support their clients’ financial rights.
  • We are a voice for change so that financial systems and consumer laws are improved for all.
Joint Consumer Submission to Treasury: Regulating BNPL Options paper

Joint Consumer Submission to Treasury: Regulating BNPL Options paper

CCLSWA was pleased to contribute to the Close Lending Loopholes Coalition joint submission on the Treasury options paper Regulating Buy Now, Pay Later in Australia. […]

AFIA BNPL Code Review

AFIA BNPL Code Review

Consumer Credit Legal Services (WA) Inc. has drafted submissions on behalf of the Consumers’ Federation of Australia and its members to the independent review of […]

The Shield: December 2022

The Shield: December 2022

In our last Newsletter for 2022, General Manager Bev Jowle recounts the highlights of 2022, the AGM, new board, advocacy work, and thanks the team […]

The Shield: September 2022

The Shield: September 2022

General Manager Bev Jowle begins this newsletter by inviting supporters of CCLSWA to attend our upcoming AGM (Friday 21 October). She highlights the importance of […]

The Shield: August 2022

The Shield: August 2022

General Manager Bev Jowle begins this newsletter with good news of the Federal Government’s review into the collapse of Youpla, the funeral funds that ripped […]

The Shield: July 2022

The Shield: July 2022

General Manager Bev Jowle begins this newsletter with good news of the Federal Government’s review into the collapse of Youpla, the funeral funds that ripped […]

The Shield: June 2022

The Shield: June 2022

General Manager Bev Jowle introduces this newsletter by thanking those who have participated in our Key Stakeholder Survey. Bev also discusses the recent visit to […]

CCLSWA’s submission to Senate Economics Legislation Committee: Financial Services Reform Bill 2022.

CCLSWA’s submission to Senate Economics Legislation Committee: Financial Services Reform Bill 2022.

CCLSWA welcomed the opportunity to provide a submission to the Senate Economics Legislation Committee regarding the Financial Services Reform Bill 2022.   CCLSWA’s submissions refer to […]

The Shield: May 2022

The Shield: May 2022

General Manager Bev Jowle begins the newsletter with an acknowledgement of the importance of National Reconciliation Week She launched our key stakeholder survey asking for feedback […]

Joint Consumer Submission on the Treasury’s consultation on improving the Australian Consumer Law

Joint Consumer Submission on the Treasury’s consultation on improving the Australian Consumer Law

CCLSWA was pleased to contribute to a joint consumer submission on the Treasury consultation on options for improving the effectiveness of the consumer guarantee and […]

Roberta Grealish – Principal Solicitor

Roberta Grealish – Principal Solicitor

Roberta is a senior solicitor at CCLSWA. Roberta attended the National University of Ireland, Galway and graduated in 1999 with a B.Comm (Honours) degree and […]

Allison Sampson – Community Legal Education and Communications

Allison Sampson – Community Legal Education and Communications

Graduating in the UK with a combined Human Resources and Psychology degree, Allison has worked in Community Development for over ten years. Migrating to Australia […]

Organisations we deal with that can also help you

We will do everything in our capacity to help you resolve your dispute. On some occasions, we may need to refer you to OR work in conjunction with some of the following allied organisations to get the best result.

partner-fcawa 
partner-asic
partner-dccp
partner-dcwa

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4 Steps to guide you through free legal advice

Click the following links to learn the best process to deal with CCLSWA and get the most out of your call.

Read our advice page regarding the area you need help with

Familiarize yourself with the related resources connected to advice

Before you call, find out what information we need from you

Call us or request a call back for legal advice on matter

Before calling us, get your information handy

In order for us to best help you, we will be asking a series of questions and asking about information and documents you may have received from the bank or institution. If you’ve got these in front of you we may be able to provide you with advice within 24 hours.

default notices, summons, claims

contracts and agreements

identification

previous communication with company

Contact the CCLSWA advice helpline or request a call back

We're open between 9am and 4pm Monday to Friday except Public Holidays

(08) 9221 7066

cclswa@cclswa.org.au


  *Please note we do not provide advice via e-mail.

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Legal Advice Education WA

Inspire Growth

CCLSWA offers interactive workshops to community legal centres, financial counsellors, community groups, and community worker organisations in Western Australia. These workshops discuss important topics associated […] read more...

Radio Show: Heritage FM

CCLSWA’s principal solicitor, Faith Cheok, is a regular guest on the James Wray Show broadcast on the Perth based radio station Heritage FM 107.3.

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Make a Change

CCLSWA is committed to improving the rights of consumers of financial services and consumer goods through policy and law reform. In 2013 – 14 staff […] read more...

Start Learning

CCLSWA offers legal education seminars to Years 10, 11 & 12 students in Western Australia. These seminars aim at empowering students to make better financial […] read more...