Financial Counsellors

What is financial counselling?

Financial counselling is a free service offered by community organisations and some government agencies which aim to help you solve your money problems. Financial counsellors provide a confidential and independent service for individuals in their local area.

For more information on the role of financial counsellors, see our Financial counsellors fact sheet.

Do I need a financial counsellor?

Anyone can experience money problems. Typically, it’s best to get advice about any financial problems you’re having as soon as they arise. If you have a money-related problem – no matter how big or small – you might need to see a financial counsellor.

Where can I find a financial counsellor?

You can visit the National Debt Helpline’s website to find a financial counsellor in your local area or if you’d prefer, you can call the National Debt Helpline on 1800 007 007.

How does CCLSWA and financial counselling work together?

CCLSWA provides legal advice on banking and financial matters, which means we can advise you on your legal rights, obligations and options in relation to consumer law or credit law problems you may be facing.

However, we cannot give you advice on budgeting, financial decisions, eligibility for government assistance or other financial services that financial counsellors provide.

If you’re not sure whether you need legal advice or financial advice, feel free to call us on (08) 9221 7066.