Working for your financial and consumer rights
A ‘chargeback’ is where a card holder’s bank reverses all, or part, of the amount of a disputed transaction back to a merchant’s bank. This can be done under rules set by Visa, MasterCard or American Express.
The most common reasons a chargeback is made are:
If your credit card was charged an amount that you dispute for any one of these reasons, you can contact your bank to request the charge be reversed.
To do this, you can write a letter by either:
To generate your own letter, please complete the details in the form below. If you do not receive the letter within 1 business day, please contact us on (08) 9221 7066 for assistance. Please check your “Junk” and “Deleted” folders before contacting us.
A copy of the sample letter will be sent to us and we will store your personal and sensitive information in accordance with our Privacy Statement.
Insert the name of the company or person the payment was made to.
See the common reasons listed above. For example, “The credit card was mistakenly charged twice for the same transaction” or “I did not receive the goods”.
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