Consumer Credit Legal Service (WA) and seven other consumer advocacy organisations contributed to a Joint Submission to the Ramsay EDR Review. The submission addressed the benefits of an enhanced External Dispute Resolution system, including:
- Greater accessibility and faster dispute resolution
- Flexibility in resolving disputes
- The ability to resolve consumer problems and complaints
The submission identified many ways the current EDR system can be improved. You can read the recommendations in the full submission here: Joint Consumer Submission to Ramsay EDR Review (1646 downloads)
You can also read more about the submission on Consumer Action Law Centre’s website.
CCLSWA advises clients on consumer credit issues and often in relation to banking practices. If you require advice with regard to consumer credit issues involving an external dispute resolution scheme, please call our advice line on (08) 9221 7066.