Letter to a creditor or debt collector that has not provided documents

If you sent a letter in the form of the Sample Letter Requesting Information From a Creditor or Debt Collector No.1 to a creditor or debt collector and you either:

• do not receive the information that you requested; or
• you receive the information and you still dispute the existence or the value of the debt,

you can request further information and documents in relation to the alleged debt. This information will assist in assessing the basis of the alleged debt and the best course of action.

You can also use this letter to request documents if you already have basic information about the debt.

To create your own letter, you can either:

1. Download our sample letter and use it as a template or guide to write your own letter; or
2. Fill in your details using the online form. After you submit your details into this form, a customised letter will be automatically generated and emailed to you for you to send to your creditor.

To generate your own letter, please complete the details in the form below. If you do not receive the letter within 1 business day, please contact us on (08) 9221 7066 for assistance. Please check your “Junk” and “Deleted” folders before contacting us.

A copy of the sample letter will also be sent to us and we will store your personal and sensitive information in accordance with our Privacy Statement.

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For information about what to do if a creditor or debt collector refuses to provide you with documents, read our How to get Information about your Loan Fact Sheet.

If after reading this information, or after receiving the documents that you requested you are unsure what to do next and would like help, please contact us for legal advice on (08) 9221 7066.