Joint Consumer Submission – Scam Prevention Framework Rules and Codes
CCLS joined other leading consumer organisations to make submissions to the Government’s consultation on the Scam Prevention Framework codes and rules
We urge Government to:
- Set strong, prescriptive, outcome-focused industry codes that clearly define expectations, exceed current practice, and effectively prevent scams
- Require automatic reimbursement that provides meaningful support, especially for low-value losses, without the need for complex dispute processes
- Mandate a fair, transparent, and effective multi-party complaint process for consumers
- Expand the SPF quickly to other high-risk areas, including superannuation and dating platforms, where scams are already widespread.
Read the full submission here.