Government Agencies

Consumer credit and consumer law is regulated by government agencies. If you have a consumer complaint you may wish to report it to one of the regulators. The regulators are keen to hear about any breaches of the law.


You may also contact the regulators to find out more information about a particular right or obligation. Click the below links to go through to the regulators’ websites


MoneySmart is a website run by the Australian Securities and Investment Commission to assist people in making smart choices about their finances. It provides tips and tools across a range of financial areas to help consumers make the most of their money.

ASIC is Australia’s corporate, markets and financial services regulator. They contribute to Australia’s economic reputation and wellbeing by ensuring that Australia’s financial markets are fair and transparent, supported by confident and informed investors and consumers. ASIC promotes confident and informed participation by consumers and investors in the financial system. They promote the interests of consumers and protect their rights. They protect consumers by:

  • providing education, through the National Financial Literacy Strategy
  • providing trusted and independent information, tools and ongoing support

The ACCC promotes competition and fair trade in the market place to benefit consumers, businesses and the community. It also regulates national infrastructure services. Its primary responsibility is to ensure that individuals and businesses comply with the Commonwealth competition, fair trading and consumer protection laws.

Consumer Protection promotes fair trading and protecting the rights of consumers and businesses in Western Australia. Consumer Protection WA is also responsible for some occupational licences, buying, selling and renting homes, cooperatives and not for profit legislation.