The TIO is a free and fair dispute resolution service for small business and residential customers who have a complaint about their telephone or internet service in Australia. It is independent and does not take sides. Its goal is to settle disputes quickly in an objective and non-bureaucratic way.
If you have a dispute with a bank, utility provider or Telco and you are unable to resolve the dispute directly with them, you may be entitled to lodge a complaint with that provider's external dispute resolution scheme.
Click on the links below to find out more about each scheme and whether your provider is a member.
The Energy and Water Ombudsman receives, investigates and facilitates the resolution of complaints from residential and small business customers about their electricity or gas provider. It can investigate a wide range of complaints, including electricity/gas supply and billing disputes. Its services are free to residential and small business customers in Western Australia.