Resources
CCLSWA has a number of downloadable resources designed to assist consumers and consumer advocates.
Our resources are listed in categories below. You can also access these resources by clicking on the links to the above drop-down box “Resources”.
Flow Charts
Auto Letters- Letter of complaint to a debt collector
- Letter to debt collector that has not provided documents
- Letter to Lender or Debt Collector requesting documents
- Letter to request Chargeback
- Sample Hardship Variation Letter
Fact Sheets- Consumer guarantees fact sheet
- Consumer Leases fact sheet
- Consumer leases reform fact sheet
- Court Documents
- Debt collection issues and complaints fact sheet
- default notice
- Default Notices Fact Sheet
- Do you have a complaint against your telco provider
- Fact Sheet on Credit Reports
- Fact Sheet: Repayment History Information
- Financial counsellors fact sheet
- Hardship Utilities Grant Scheme Fact Sheet
- Hardship Variation Fact Sheet
- Have you missed payments on your home loan? fact sheet
- How to get Information about your Loan Fact Sheet
- How to update listings on credit information file fact sheet
- Mistaken Internet Payments
- Payday Loans fact sheet
- Payday Loans reform fact sheet
- Repossession of goods other than real property fact sheet
- Terminating a contract which is subject to finance fact sheet
- Unsolicited Consumer Agreements fact sheet
Step by Step Guides- How to Apply for a Hardship Variation
- Step by Step Guide to Applying for a Hardship Variation before 1 March 2013
- Step by Step Guide to Giving a Hardship Notice on or after 1 March 2013
Forms
- Annual Report 2012
- Annual Report 2013
- Annual Report 2014
- Annual Report 2015
- Annual Report 2016
- Annual Report 2017
- Annual Report 2018
- Annual Report 2019
- Annual Report 2020
- Annual Report 2021
- Annual Report 2022
- CCLSWA's Submission to the Elder Abuse Inquiry
- Code of Banking Practice Review
- Credit Card Interest Rate Submission
- Joint Consumer Submission to Ramsay EDR Review