CCLSWA operates a telephone advice line, through which we provide free legal advice to individual consumers (e.g. not businesses). We can advise on problems such as:
- Disputes with banks, telecommunications companies or other financial service providers;
- Falling behind on repayments for a credit contract;
- Repossession of properties or motor vehicles;
- Harassment by debt collectors; and
- Breaches of the Australian Consumer Law.
Our advice line is open from 9:00am to 4:00pm, Monday to Friday (excluding public holidays). You can call our advice line during these times on (08) 9221 7066.
After hours, you can leave us a message on our answering machine or send us an email, and we will phone you back.
The level of assistance that CCLSWA can offer you will largely depend on the nature of your dispute. In addition to the limited legal advice we deliver over the phone, our solicitors can also occasionally provide:
- Minor assistance for low-income and disadvantaged consumers;
- Legal representation for individuals in public interest matters; and
- Information and education to community workers and consumers about credit and financial services.
Before you contact us
- CCLSWA is unable to take instructions from, or provide advice to, third parties. So please make sure that the issues you are seeking advice about are your own and that you are not calling on behalf of someone else.
- In order to give you relevant and correct advice, our staff will require as much information as possible from you about your situation. It is important to make sure that you have all relevant documents (including contracts, notices and letters) with you when you call our advice line.
- Note that CCLSWA records phone conversations for training purposes. If you would not like your conversation to be recorded, please advise our staff at the start of your call. All information gathered by CCLSWA is filed and stored according to our Privacy Statement.